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Terms and Conditions

Upon booking with our riads , the client explicitly agrees to the payment and cancellation terms and conditions as set out below.

Payment Policy

  • 25% deposit required to secure the booking.The remainder is payable two weeks prior to arrival.For short-term bookings (i.e. arrival within 4 weeks) the remainder is payable in the riad.For bookings for the whole riad, a 50% deposit is required. The balance is payable 14 days prior to arrival.
  • Payments in advance can be made via Paypal, credit card or by bank transfer. The riad will supply payment instructions.
  • Payments in the riad can be made in cash or by credit card. Payments by credit card will be made in Dirhams at the prevailing rate of exchange.
  • In any event, the riad requests credit card details as guarantee. The credit card will only be debited using the credit card details provided, if a payment or cancellation fee is due under the terms of our payment and cancellation policy.


  • Cancellation Policy

    Cancellation Policy for bookings for individual rooms.

    For notice given:

  • Between 10 days and noon on day before Arrival day (CET – Central European Time) – 25% of total amount
  • 24 hours or less prior to noon on Arrival day (CET), premature departure or no-show: 100% of total amount


  • Cancellation Policy for bookings for whole riad

    For notice given:

  • Between 14 days and noon on day before Arrival day (CET): 50% of total amount
  • 24 hours or less prior to noon on Arrival day (CET), premature departure or no-show: 100% of total amount


  • The credit card will only be debited using the credit card details provided, if a cancellation fee is due under the terms of our cancellation policy.

    We advise that you arrange travel insurance to avoid problems.

    Thank you

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